Rezervoir Call Center
RezerVoice™ Call center Services
Maximizing room revenue by reservations staff has proved extremely diffiuclt for independent hotels primarily due to :
- Inexperienced staff.
- Constant attrition and change.
- Retraining requirements by the hotel magement who would otherwise need to be focusing on other areas.
- Lack of upselling ability.
- Low risk taking on overbookings and thereby closing out and losing sales.
- Last but not the least, poor communication skills
Rezervoice™ provides professional, innovative and custom off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for independent hotels.
Our hotel call center works to optimize voice reservations revenue and guest satisfaction in a new era of hotel management that provides the right custom approach for the unique needs of your property.
For many of our clients, having a large European guest base, we offer Rezervoice™ based out of our London office.
The larger component of our fee is revenue based thereby making the reservations function a variable expense and presenting the perfect way for your hotel to increase direct revenue and profitability via an expanded its reservations department.
Our team has more than fifty years of hotel management experience, with a particular emphasis in revenue management, online distribution and maximising direct revenue and reservations.
We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate, and we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®
Benefits of having Rezervoice™
Higher conversion rate: We close 70-80% of qualified reservations calls. Based on our revenue management experience, our team is looks at various options to ensure that the guest books your hotel.
Increased ADR: The overall price is of key relevance here. The hotel experience of our team coupled with the Aurora Hospitality training methods ensures this element.
Consistency: No more worries about staff turnover and training in reservations – we will always be there, ready, and selling consistently – and always with the knowledge that we are only paid on consumed rooms.
Great feedback and reviews: By allowing your front desk team to concentrate on in-house clients, we can help to maintain and positively impact your TripAdvisor and other social marketing website rankings.
Higher Revenue and Profits: There are now hundreds of on line options for a traveler booking a certain property, including a dozen or so wholesalers, the GDS, your own website, and many others. More and more your customers are simply picking up the phone to ensure that they’re getting the best available rate. We’ll be there, ready to convert those calls to revenue.
Sync with Brand values: We understand that you have a defined marketing message, and we present your brand message clearly to reinforce its positioning.